Digital technologies have opened newer communication channels for sales and marketing teams, as well as customers. Building a website or a feature-rich app is no longer adequate. The real differentiator is not your digital presence today, but rather the speed and precision of your engagement with the website visitors and app users. As soon as a visitor lands on your homepage or logs into the app, the expectation is to instantly find information or service. Make them wander around for a few seconds without engaging them and chances are that they will hit the back button. The engagement must not only be fast, but also meaningful. This is why pop-ups don’t cut the ice. The good news is that there is a potent solution that can take care of this concern, and it is that AI powered chatbot that greets you almost as soon as the website loads on the screen. These are the smart digital versions of your office concierge, well-equipped with all the information, guidelines and support that you need from the website or app.
It is estimated that almost 80% of marketers are using chatbots in one way or the other by now. With rapid advances in digital technology, the new frontier of such interactive digital assistants is the innovative conversational AI or Virtual Agent. The Google Search app on your smartphone is probably the very first such conversational AI that would come to mind. Today, Mihup is taking such conversational AI technologies to previously unheard levels of precision and relevance through innovation. In another few years, we will all move towards a primarily voice activated digital world wherein customers would converse with almost all machines instead of feeding inputs to get a response or undertake a specific action.
Based on this emerging reality, Mihup has created a platform which enables enterprise developers to create tailor made voice interfaces which give them absolute control over their brand identity and privacy. This enterprise ready platform can be deployed on native cloud a well as edge deployments facilitating the IoT framework. The Automated Virtual Agent (AVA) adeptly and automatically handles customer queries through conversations with a human sounding virtual customer care executive. This futuristic IVR technology improves the user’s self-service management experience and helps in deriving actionable insights that improve critical business functions such as sales, collection and customer service. Multi-lingual support is available to further enhance the experience of vernacular audience. Unlike a typical word-based interface, Mihup’s advanced tech focuses on the phonetics and intent. This leads to a better context of the conversation improving customer retention, efficiency and efficacy of service and provides superior cost benefits.
Digital technologies and AI are no longer options. Today, they are as essential to business growth as having a website was probably a decade ago. Mihup is committed to empowering you with futuristic interfaces that will remain as relevant ten years from now as they are today!