Ensuring business continuity in a post-pandemic world

The year 2020 has been an unusual one. Unlike any normal time when the world of business focuses on growth, business expansion and future plans, this year has been about resilience. The ability to survive and adapt has become the biggest asset for any business organization. Companies have been doing their best to keep an eye on emerging scenarios, proactively adapting to changes and coming up with new strategies and innovations to stay strong amidst the pandemic disruption. Under such circumstances, it has become important for leaders to create workplace strategies that revolve around resilience.

This tech savvy generation believes in the power of personal networking and in-person discussions. Thus, despite the pandemic impact, business leaders need to ensure that the free flow of communication and interaction should not be hampered even when many people are working remotely. Usage of digital technology and personalized communication tools are going to be essential to drive motivation and team bonding in the years ahead.

Business continuity in the digital age is greatly dependent on a robust, dynamic and advanced technological support that can provide seamless functionality even during an uncertainty. Remote working tools and technologies are key to business operations in the post-pandemic world. At the same time, leaders also need to identify and provide their businesses with technology that meets their needs perfectly. There are endless options and tools on offer in market. However, depending on the industry, company structure and scale of operations, what works for one, might not yield results for others. Hence, business leaders need to be specific about what technology they need for their companies. For instance, customer service processes might be better off automated through AI-based IVR systems. Similarly, contact-less automation for on-premise facilities could be ideal for the office buildings. The aim is to reduce wastage, cost overheads and risks to employees’ wellness by using technology.

Mihup has been revolutionizing business communication by using AI tools that empower humans to interact with the digital world. Mihup is deployed on a proprietary platform (which is a speech to text engine similar to the ones used in globally recognized AI voice assistants such as Alexa), and it is capable of natural language processing leading to a superior accuracy even when a mix of language inputs is received. The technology has already processed over 100 million customer interactions and become a trusted name for various Fortune 500 companies. It is this futuristic potential of technology and the brand’s consistent growth that saw Mihup receive funding from leading venture capitalists even during the ongoing pandemic crisis. At a time when most businesses are focusing on surviving amid rising concerns about their viability, Mihup is expanding its footprint in the global markets and empowering other businesses to get an edge over their competitors through its AI driven voice interactions.

The way things stand today, business resilience is dependent on an adaptive operational strategy that takes into account all the challenges and remains employee-centric. We are witnessing a transition which has been hastened by the pandemic. Hence, understanding the needs of the workforce and the customers, and integrating those needs in the business strategies is the best future plan that any leader can create.