An automated customer care platform that handles customer interactions in multiple languages and resolves queries accurately in a natural human voice.
Handle incoming calls, from lead qualification to addressing customer queries. Easily transfer calls to human agents for complex queries
Automate customer feedback, gather product reviews, conduct market research or measure satisfaction with voice sentiment analysis
Eliminate complex IVR navigation & handle standard customer interactions enabling human resource to focus on more specific interactions
Follow-up with latent support tickets to gather more data, redirect customers to the right agent and update ticket status
Voice calling to generate and qualify leads after they've contacted on the website or app, transferring quality leads to the sales team
Automatically remind customers to make credit card or EMI payments, renew insurance policies, or reorder essentials
Handles high volume of interactions 24x7 without any fatigue or bias
Customer experience gets enhanced with no wait time and accurate handling of queries
Can be deployed on cloud or on premise for highly regulated industries to maintain data privacy
Highly accurate speech recognition and human like text to speech. It functions real-time without any lags, to understand customer intent and provide the necessary information quickly
It supports English, vernacular Indian languages as well as global languages, enabling organizations to address a large base of customers spread across geographies
The call flow and response is completely customisable. Thus, AVA-Call Center can support use cases for any business domain
Can be easily integrated into conventional telephony systems
